Engagement

Through relations with external and internal stakeholders, the ERG Group seeks to make a concrete contribution to the development of solutions to mitigate climate change by raising awareness and creating shared and sustainable values.

The principles of legality, honesty, fairness, equality, confidentiality, equity, integrity, transparency and responsibility represented in the Code of Ethics guide relationships with institutions, local communities, authorities, suppliers, shareholders, the Group’s people and the next generation. Stakeholder expectations are taken into account in the corporate strategy, confirming ERG’s commitment in the ESG area.

To correctly manage the various requests, ERG has adopted a Policy for dialogue with stakeholders and has set up a dedicated whistleblowing channel for any reports.The Group uses different methods and tools to engage its stakeholders, defining on each occasion the most suitable tools for the relationship and the type of dialogue to be engaged in, in compliance with the applicable regulations, in relation to the dissemination of corporate information. To give these activities full transparency and visibility, accurate information is processed in relation to the meetings and dialogue established with stakeholders, as well as the results and impacts of these initiatives.

As a part of its commitment to sustainable development and responsible business conduct, ERG has established a structured and transparent stakeholder engagement framework that specifically includes:

Identification of Affected Communities and Range of Local Stakeholders
ERG identifies its stakeholders explicitly in its Stakeholder Dialogue Policy, which includes local communities, institutions, and future generations. In its Human Rights Policy, ERG acknowledges the role of local communities and promotes proactive and trust-based dialogue.
Identification of Vulnerable Stakeholders
ERG identifies vulnerable communities as groups at higher risk of rights violations (e.g., migrants, minorities, refugees). The company commits to identifying and protecting these groups within the risk assessment and due diligence framework applied to projects and supply chains.
ERG has a structured method to engage local stakeholders through public events, institutional meetong and local partership. The CRPAO has the responsibility for engaging local authorities and communities.
Public Grievance Mechanism for Communities
ERG provides a public whistleblowing platform accessible via web and mobile, available to all stakeholders including communities. Reports can be submitted anonymously and are managed in line with the Group’s Whistleblowing Guidelines.

 

Building on this structured engagement framework, ERG has also implemented a set of concrete programs and procedures to ensure its effective application across all local operations. These initiatives aim to strengthen relationships with local stakeholders, anticipate potential issues, and foster mutual trust throughout the project lifecycle. These include:

  • Capacity building for local stakeholders to ensure they can communicate with the company: ERG is committed to ensuring that all stakeholders are equipped to participate effectively in dialogue. This includes offering training opportunities, informational resources, and tailored support to help overcome barriers to communication—whether technological, linguistic, or knowledge-based. These initiatives ensure inclusive engagement and foster constructive relationships over time.
  • Tracking grievances: A formal, transparent grievance mechanism is in place to register, monitor, and resolve stakeholder concerns in a timely and appropriate manner. While the system remains active and accessible, no grievances were recorded during the year, reflecting a positive engagement climate and ongoing responsiveness to stakeholder needs.