We listen to the needs and expectations of all of our stakeholders and launch engagement activities aimed at providing a shared contribution to the sustainable development of our company.

Our sustainable development model integrates our business activities, conducted in an ethical and transparent way, with the protection of the environment, health and safety and respect for the individual, establishing trusting relationships with our stakeholders.

This dialogue is underscored by important principles such as lawfulness, honesty, fairness, equality, integrity, transparency and responsibility. These same values are represented in our Code of Ethics and guide us in our relations with various stakeholders, working together to develop numerous initiatives to enhance our business and the communities around us.

Our strategic activities enable us to develop a deep and interconnected network of relations with important stakeholders.

Our Stakeholders: expectations and terms of engagement

Stakeholder expectations Terms of engagement

European Union, Governments,
Ministries, Regulatory bodies,
Public Administration, Business
Collaboration, technical support and sharing of information.
Participation in the territorial planning of activities.
Respect for the legislation in all countries in which the Group operates.
Dedicated meetings, round tables and conferences.

Creation of value.
Corporate Governance and Risk Management.
Representation of minorities.
Transparency and timeliness with
regard to
economic and financial information.

Shareholders' Meeting.
Press releases.
Events related to the presentation of the business
Financial community

Creation of value.
Corporate Governance
and Risk Management.
Transparency and timeliness
with regard to
economic and financial information.

Press releases.
Events related to the presentation of the business
People and trade union organisations
Workers with employee contracts,
workers without employee contracts,
trade unions.

Equal opportunities.
Workplace safety.
Professional development for all employee categories.
Participation in company life and all related initiatives.
Private life/work balance

Activities and tools for training, assessment and
internal communication.
Events during the year.
Team building.

Local Community
Cultural, religious and research
associations, health service, NGOs,
Committees of citizens, residents
close to production plants.

Consideration of their requirements.
Contribution to and support for local initiatives and local communities.
Access to information.
Safeguarding of assets and environment.
Health and safety.
Meetings with local communities in line with ERG's
CSR initiatives on the territory for "environment and
health", "promotion of culture", "youth and sports".
Future generations
Schools and Universities.

Prevention and environmental respect.
Training and sharing expertise.
Business strategy aimed at reducing the consumption of natural

Training and information projects.
CSR initiatives on the territory for "promotion of
culture" and "youth and sports".

Complete, timely and transparent information.

Press releases to disclose our financial statements,
business plan and extraordinary transactions.
Events with local press.

Compliance with all competition and antitrust laws in the countries
where ERG operates.
Accessibility to Vendor List.
Safety of on-site activities.

Web platform.
Involvement and monitoring on "occupational
safety" and sustainability issues.

Creation of value.
Acceptance of common values in the development
of the strategy
and business management.


Maximising value for the customer.
Quality and continuity in the supply of electricity and steam (site customers).