Meet Laura

Hi, Laura! Can you tell us a bit about yourself and what you do at ERG? Hi! Well, what can I tell you?

I have just turned 40 and my time is taken up by a child (my 10-year-old son, who means the world to me!), my job and my two passions: sport and travelling.
I have been at ERG since 2008. After 6 enjoyable years as a management assistant, my career took an interesting turn in July 2014: I am now a Travel Manager, within the Employee Services department.
We handle the fleet of company cars, along with a surprise that I can't reveal just at the moment (because not even my colleagues know what it is), and I personally handle everything associated with business travel. The role of travel manager is constantly evolving and extremely multi-faceted. There is all the contact with other parties involved in planning a business trip, relations with our key partner, the travel agency that helps us with all the operating phases of the process, relations with the most used airlines, to find the best prices, relations with hotel chains. There is also a more analytical aspect, which calls for an examination of travel data, monitoring average costs, analysing improvements to make both when concluding contracts with suppliers and to any in-company interventions.

Obviously, one side of my job is more geared towards networking, which can be time consuming, but also enjoyable. Meetings are always chances to see new perspectives and learn from the experiences of others. What do you most enjoy about your job? I really love my job and believe in what I do. Over the last few years, I have gained great satisfaction in terms of results, not least, at a personal level, winning the award for travel manager of the year at the 2017 ‘Italian Mission Awards'.

What innovations have you introduced since you have been a Travel Manager?

In general, the last few years have seen a total overhaul of the group's travel approach. You might say that we have followed in the footsteps of the company's change and overseas growth. This was how the role of travel manager was created and developed. We introduced a portal for the management of business trips, which has become like a second child for me: this was not only an end in itself, but also a first step towards the future of ERG.

What advice would you give to anyone who would like to do the same job?

I recommend that anyone interested in this profession should take time to learn, study the products on offer carefully so as to avoid ever being unprepared with regard to suppliers and users, always keep abreast of the new technologies and new products offered by the market.